Returns
The address to return goods to is:
Karen Cole Ltd, Unit 2310 Access, 248 York Road, London SW11 3SJ.
Any queries please give us a call on 020 7495 2665.
If you are in any way unhappy with your purchase, you may send it back for an exchange or full refund. Items must be returned unworn and unwashed within 14 days of receipt. Please obtain proof of postage. If sending garments back to exchange for a different size or colour, you may like to check stock availability online first.
Delivery
UK DELIVERY
EUROPE
REST OF THE WORLD
CUSTOMS INFORMATION FOR INTERNATIONAL ORDERS
| Order Value |
Up to £400 |
£400 and Over |
| Postal Charge |
£4.95 |
Free |
| Service |
Royal Mail - recorded |
Our Standard delivery service uses Royal Mail Recorded charged at £4.95 per order. We aim to despatch your order as promptly as possible subject to credit clearence and stock availability. Where orders are placed at a weekend or on an English bank holiday, they will be treated as if received the morning of the next working day. Standard delivery is free on orders over £400.
Please note that this service requires a signature to be given on delivery.
We are unable to accept orders where the full address information has not been supplied. If you are unsure about the address please check against either Royal Mail's free Postcode / Address Finder: www.royalmail.com or use the 'Free Postcode Finder' service at: www.postcodeanywhere.co.uk
| Order Value |
Up to £100 |
£400 and Over |
| Postal Charge |
£7.95 |
Free |
| Service |
International Signed For |
Our delivery service to Europe uses International Signed For charged at £7.95 per order. We aim to despatch your order as promptly as possible subject to credit clearence and stock availability. Where orders are placed at a weekend or on an English bank holiday, they will be treated as if received the morning of the next working day. Standard delivery is free on orders over £400.
We are unable to accept orders where full address information has not been supplied.
All prices are in pounds sterling (GBP). If paying with a non-UK credit or debit card, please check with your card issuer for conversion rates and any charges they may levy on foreign currency transactions.
| Order Value |
All Orders |
| Postal Charge |
£10.00 |
| Service |
International Signed For |
We are happy to send parcels outside of Europe. We use the International Signed For Postal Service charged at £10.00 per order. We aim to despatch your order as promptly as possible subject to credit clearence and stock availability. Where orders are placed at a weekend or on an English bank holiday, they will be treated as if received the morning of the next working day. You should receive your order within 10-14 working days. However, please allow 14 working days for any postal delays before contacting Karen Cole Customer Services.
This service requires a signature to be given on receipt delivery.
We are unable to accept orders where full address information has not been supplied.
All prices are in pounds sterling (GBP). If paying with a non-UK credit or debit card, please check with your card issuer for conversion rates and any charges they may levy on foreign currency transactions.
When ordering goods from karencole.co.uk for delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from karencole.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Generally, customs forms for international packages will list the value of the contents of your order by product type. For instance, orders will be listed in a way similar to the following example: Clothing value £30.
Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries may be subject to opening and inspection by customs authorities.
